COMM100 RESTFUL API
Introduction
LiveChat Agent Private Message Android Push Audio & Video Chat Auto Distribution Campaign Chat Custom Variable Custom Variable Config Dynamic Campaign Installation Integration Calendly IOS Push LiveChat_BannedIp LiveChat_BannedVisitor LiveChat_CampaignAutoInvitation LiveChat_ConversionAction LiveChat_Field LiveChat_Segment LiveChat_Shift LiveChat_Wrap-Up Field Offline Message SecureForm_Label Segment Config Shift Config Visitor History Visitor Single Sign-On (SSO) Webhook Wrapup Category Config Chat Server Real Time
Ticketing Agent Preference Auto Distribution Channel Channel App Channel Contact Identity Type Draft Event log Field Mapping Junk Message Note Operating Hours & Holidays Routing Config Tag Ticket Ticket Recycle Bin Ticketing_BlockedSender Ticketing_ChannelAccount Ticketing_Field Ticketing_Holiday Ticketing_SLAPolicy Ticketing_Trigger View
Bot Agent Assist Learning Question Bot_AgentAssistSynonym Bot_Chatbot Bot_ChatbotCannedQuickReply Bot_ChatbotEntity Bot_ChatbotIntentCategory Bot_ChatbotSmartTrigger Bot_Taskbot Chatbot Intent Chatbot Intent Answer Chatbot Intent Question Chatbot Learning Question Chatbot Message When A Visitor Start A Chat Chatbot Message When Not Helpful Chatbot Message When Providing Possible Answer Chatbot No Answer Message Level2Menu_AgentAssist Prebuilt Entity Taskbot Booked Calendly Meeting Taskbot Version
KB KnowledgeBase_Article KnowledgeBase_Category KnowledgeBase_CustomPage KnowledgeBase_Design KnowledgeBase_Image KnowledgeBase_KnowledgeBase KnowledgeBase_Tag Preview
Global Action Type Agent Agent Single Sign-On Config Audit Log Auto Translation Contact Contact identity Credit Card Masking Config Custom Agent Away Status Config Department Config Global_AgentAwayStatus Global_Loginipallowlist Global_PrivateCannedMessage Global_PrivateCannedMessageCategory Global_PublicCannedMessage Global_PublicCannedMessageCategory Global_Role Global_Skills LiveChat_Department Login IP Allowlist Config Module Password Policy Config Permission Restricted Words Config Role Config Site Profile SkillConfig System Avatar Visitor
Reporting Cube Report
Visitor Side JavaScript API Agent Console JavaScript API
Tag

Tag of the ticket.

Tag
- Tag Manage
GET ticketing/tags
- Get the list of Tag
GET ticketing/tags/{id}
- Get a single Tag
POST ticketing/tags
- Create a new Tag
PUT ticketing/tags/{id}
- Update the Tag
DELETE ticketing/tags/{id}
- Remove the Tag
Model
Tag JSON Format

Tag is represented as simple flat JSON objects with the following keys:

Name Type Description
id guid Id of the tag.
name string Name of the tag.
Endpoint
Get the list of Tag

GET ticketing/tags

Parameters:
No Parameters
Response:

An array of   Tag

Example

Sample Request:

curl https://api15.comm100.io/v4/ticketing/tags \
-X 'GET' \
-H 'Authorization: Bearer {access_token}' \

Response:

 HTTP/1.1 200 OK

[{"id":"bdf96bad-890f-4af5-8f4e-42d2cc29e61b","name":"my tag"}]
Get a single Tag

GET ticketing/tags/{id}

Parameters:
No Parameters
Response:

Tag

Example

Sample Request:

curl https://api15.comm100.io/v4/ticketing/tags/bdf96bad-890f-4af5-8f4e-42d2cc29e61b \
-X 'GET' \
-H 'Authorization: Bearer {access_token}' \

Response:

 HTTP/1.1 200 OK

{"id":"bdf96bad-890f-4af5-8f4e-42d2cc29e61b","name":"my tag"}
Create a new Tag

POST ticketing/tags

Parameters:
Name Type In Required Description
name string body yes Name of the tag.
Response:

Tag

Example

Sample Request:

curl https://api15.comm100.io/v4/ticketing/tags \
-X 'POST' \
-H 'Authorization: Bearer {access_token}' \
-H 'Content-Type: application/json' \
-D '{"name":"my tag"}'

Response:

 HTTP/1.1 201 Created

{"id":"bdf96bad-890f-4af5-8f4e-42d2cc29e61b","name":"my tag"}
Update the Tag

PUT ticketing/tags/{id}

Parameters:
Name Type In Required Description
name string body yes Name of the tag.
Response:

Tag

Example

Sample Request:

curl https://api15.comm100.io/v4/ticketing/tags/bdf96bad-890f-4af5-8f4e-42d2cc29e61b \
-X 'PUT' \
-H 'Authorization: Bearer {access_token}' \
-H 'Content-Type: application/json' \
-D '{"name":"my tag"}'

Response:

 HTTP/1.1 200 OK

{"id":"bdf96bad-890f-4af5-8f4e-42d2cc29e61b","name":"my tag"}
Remove the Tag

DELETE ticketing/tags/{id}

Parameters:
No Parameters
Response:

No Content

Example

Sample Request:

curl https://api15.comm100.io/v4/ticketing/tags/bdf96bad-890f-4af5-8f4e-42d2cc29e61b \
-X 'DELETE' \
-H 'Authorization: Bearer {access_token}' \

Response:

 HTTP/1.1 204 No Content

© 2021 | Comm100