Comm100

COMM100 RESTFUL API

LiveChat Agent Private Message Android Push Audio & Video Chat Auto Distribution Campaign Chat Custom Variable Custom Variable Config Dynamic Campaign Installation Integration Calendly IOS Push LiveChat_BannedIp LiveChat_BannedVisitor LiveChat_CampaignAutoInvitation LiveChat_ConversionAction LiveChat_Field LiveChat_Segment LiveChat_Shift LiveChat_Wrap-Up Field Offline Message SecureForm_Label Segment Config Shift Config Visitor History Visitor Single Sign-On (SSO) Webhook Wrapup Category Config Chat Server Real Time

Ticketing Agent Preference Auto Distribution Channel Channel App Channel Contact Identity Type Draft Event log Field Mapping Junk Message Note Operating Hours & Holidays Routing Config Tag Ticket Ticket Recycle Bin Ticketing_BlockedSender Ticketing_ChannelAccount Ticketing_Field Ticketing_Holiday Ticketing_SLAPolicy Ticketing_Trigger View

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Global Action Type Agent Agent Single Sign-On Config Audit Log Auto Translation Contact Contact identity Credit Card Masking Config Custom Agent Away Status Config Department Config Global_AgentAwayStatus Global_Loginipallowlist Global_PrivateCannedMessage Global_PrivateCannedMessageCategory Global_PublicCannedMessage Global_PublicCannedMessageCategory Global_Role Global_Skills LiveChat_Department Login IP Allowlist Config Module Password Policy Config Permission Restricted Words Config Role Config Site Profile SkillConfig System Avatar Visitor

Reporting Cube Report

Visitor Side JavaScript API Agent Console JavaScript API

Event log

Log of the ticket event.

Event logs

- Event logs Manage

GET ticketing/eventLogs/{id}

- Get a single Event log

GET ticketing/tickets/{id}/eventLogs

- Get the list of Event logs

Model

Event log JSON Format

Event log is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`id`	guid	Id of the event log.
`ticketId`	selfIncrementId	Id of the ticket which the event log is related to.
`createdTime`	datetime	Time when the event log was created.
`type`	string	Type of the event log. Allowed values are "edited", "deleted", "recovered", "merged", "draftSaved", "draftDiscarded", "SLARecordAdded", "SLARecordUpdated", "SLARecordDeleted".
`createdById`	guid	Id of the role(agent, visitor, system) who triggered the event.
`detail`	string	Description of the event log.
`createdByType`	string	Type of the role who triggered the event. Allowed values are "contact", "visitor", "chatbot", "channelAccount", "system", "agent", "outreachCampaign".

Endpoint

Get a single Event log

GET ticketing/eventLogs/{id}

Parameters:

No Parameters

Response:

Example

Sample Request:

curl https://api15.comm100.io/v4/ticketing/eventLogs/aa3f71ac-e64e-492f-ae4f-9be6de29321a \

-X 'GET' \

-H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

Get the list of Event logs

GET ticketing/tickets/{id}/eventLogs

Parameters:

No Parameters

Response:

An array of Event log

Example

Sample Request:

curl https://api15.comm100.io/v4/ticketing/tickets/aa3f71ac-e64e-492f-ae4f-9be6de29321a/eventLogs \

-X 'GET' \

-H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK