Comm100

Channel

Ticket channel info.

Channels

- Channels Manage

GET channelapp/appchannels

- Get the list of Channels

GET channelapp/appchannels/{id}

- Get a single Channel

Model

Channel JSON Format

Channel is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`contactIdentityTypeId`	string	Id of contact identity type. Allowed values are "Email","Facebook","Internal","SMS","SSOId","","Twitter","Visitor","WeChat","WhatsApp" etc.
`MessageDisplayType`	string	Display type of the message. Allowed values are "FlatView", "TreeView", "EmailView".
`OutgoingMessageMaxLength`	integer	Maximum words of the channel message.
`OutgoingMessageCapability`	integer	Message types are supported by the channel.
`IfAllowActiveReply`	bool	Whether allow agent reply with the channel to a different channel message.
`IfSupportDiffAccountReply`	bool	Whether the channel supports different account to reply a message or not.
`IfAllowActiveCreation`	bool	Whether allow agent create new ticket with the channel.
`IfDisplaySubject`	bool	Whether the channel supports subject or not.
`IfDisplayContact`	bool	Whether the channel supports contact or not.
`IfDisplayCc`	bool	Whether the channel supports CC or not.
`IfDisplayToolbarOfEditor`	bool	Whether the channel supports toolbar fo the editor or not.
`IfDisplayAttachment`	bool	Whether the channel supports attachment or not.
`IfDisplayChannelAccount`	bool	Whether the channel supports channel account or not.
`IfEnableFullScreenReply`	bool	Whether the channel supports full screen reply or not.
`IfHasNote`	bool	Whether the channel supports note or not.
`IfEnableSaveAsDraft`	bool	Whether the channel supports draft or not.
`IfAllowAtFeature`	bool	Whether the channel supports mention or not.
`IfSupportBot`	bool	Whether the channel supports bot or not.
`id`	string	Id of the channel.
`Name`	string	Name of the channel.
`appId`	string	Id of the app which the channel belongs to.
`ifCanReplyToVisitor`	bool
`ifSynchronizeNotificationResult`	bool
`ifCanMergeTicketByAgent`	bool
`ifCanChangeContactByAgent`	bool
`ifCanCreateContactByAgent`	bool
`contactIdentityType`	contactIdentityType	Reference to ContactIdentityType.

Endpoint

Get the list of Channels

GET channelapp/appchannels

Parameters:

No Parameters

Response:

An array of Channel

Example

Sample Request:

curl https://api15.comm100.io/v4/channelapp/appchannels \

-X 'GET' \

-H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

Get a single Channel

GET channelapp/appchannels/{id}

Parameters:

No Parameters

Response:

Channel

Example

Sample Request:

curl https://api15.comm100.io/v4/channelapp/appchannels/Chat \

-X 'GET' \

-H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK