Comm100

Chatbot No Answer Message

Chatbot No Answer Messages

- Chatbot No Answer Messages Manage

GET bot/chatbotNoAnswerMessages/{id}

- Get a single Chatbot No Answer Message

GET bot/chatbots/{id}/chatbotNoAnswerMessages

- Get the list of Chatbot No Answer Messages

POST bot/chatbotNoAnswerMessages

- Create a new Chatbot No Answer Message

PUT bot/chatbotNoAnswerMessages/{id}

- Update the Chatbot No Answer Message

DELETE bot/chatbotNoAnswerMessages/{id}

- Remove the Chatbot No Answer Message

Model

Chatbot No Answer Message JSON Format

Chatbot No Answer Message is represented as simple flat JSON objects with the following keys:

Name	Type	Description
`id`	guid	Id of the item.
`chatbotId`	guid	Id of the chatbot.
`channelId`	string	Channel: Live Chat, Facebook Messenger, Twitter Direct Message, WeChat, WhatsApp, SMS.
`chatbotResponseId`	guid	Id of the chatbotResponse.
`chatbotResponse`	chatbotResponse	Reference to Chatbot Response.

Chatbot Response JSON Format:

Name	Type	Description
`id`	guid	Id of the chatbotResponse.
`chatbotActions`	chatbotActions[]	Reference to Chatbot Action.

Chatbot Action JSON Format:

Name	Type	Description
`xPosition`	integer	The action's xPosition (in pixel) in the diagram.
`yPosition`	integer	The action's yPosition (in pixel) in the diagram.
`id`	guid	Id of the chatbot action.
`type`	string	Allowed values are "chatbotActionSendIVRMenu", "chatbotActionStart", "chatbotActionSendVideo", "chatbotActionTransferChat", "chatbotActionQuickReply", "chatbotActionChangeAssignee", "chatbotActionSalesforceFindRecordBySoql", "chatbotActionGoToTaskbot", "chatbotActionCollectVariableData", "chatbotActionSendImage", "chatbotActionDynamics365FindRecordByFetchXml", "chatbotActionCollectLocation", "chatbotActionSendForm", "chatbotActionWebhook", "chatbotActionSendEmail", "chatbotActionSendCannedQuickReply", "chatbotActionLeaveChat", "chatbotActionCollectPhoneNumber", "chatbotActionGoToIntent", "chatbotActionSetVariableValue", "chatbotActionDynamics365CreateRecord", "chatbotActionCollectEmail", "chatbotActionTransferZendeskChat", "chatbotActionContactAgent", "chatbotActionCollectComment", "chatbotActionTransferCall", "chatbotActionDynamics365FindRecord", "chatbotActionBookMeeting", "chatbotActionCollectCompanyName", "chatbotActionSaveValueToField", "chatbotActionSendMessage", "chatbotActionSalesforceCreateRecord", "chatbotActionSSOLoginButton", "chatbotActionSendNumericMenu", "chatbotActionCollectName", "chatbotActionCondition", "chatbotActionSalesforceFindRecord".
`chatbotResponseId`	guid	Id of the chatbot response.
`chatbotActionStart`	chatbotActionStart	Reference to Chatbot Action Start.
`chatbotActionCollectComment`	chatbotActionCollectComment	Reference to Chatbot Action Collect Comment.
`chatbotActionCollectCompanyName`	chatbotActionCollectCompanyName	Reference to Chatbot Action Collect Company Name.
`chatbotActionCollectEmail`	chatbotActionCollectEmail	Reference to Chatbot Action Collect Email.
`chatbotActionCollectLocation`	chatbotActionCollectLocation	Reference to Chatbot Action Collect Location.
`chatbotActionCollectName`	chatbotActionCollectName	Reference to Chatbot Action Collect Name.
`chatbotActionCollectPhoneNumber`	chatbotActionCollectPhoneNumber	Reference to Chatbot Action Collect Phone Number.
`chatbotActionCollectVariableData`	chatbotActionCollectVariableData	Reference to Chatbot Action Collect Variable Data.
`chatbotActionGoToTaskbot`	chatbotActionGoToTaskbot	Reference to Chatbot Action Go To Taskbot.
`chatbotActionQuickReply`	chatbotActionQuickReply	Reference to Chatbot Action Quick Reply.
`chatbotActionSendImage`	chatbotActionSendImage	Reference to Chatbot Action Send Image.
`chatbotActionSendMessage`	chatbotActionSendMessage	Reference to Chatbot Action Send Message.
`chatbotActionSendVideo`	chatbotActionSendVideo	Reference to Chatbot Action Send Video.
`chatbotActionSSOLoginButton`	chatbotActionSSOLoginButton	Reference to Chatbot Action SSO Login Button.
`chatbotActionTransferChat`	chatbotActionTransferChat	Reference to Chatbot Action Transfer Chat.
`chatbotActionWebhook`	chatbotActionWebhook	Reference to Chatbot Action Webhook.
`chatbotActionSendEmail`	chatbotActionSendEmail	Reference to Chatbot Action Send Email.
`chatbotActionBookMeeting`	chatbotActionBookMeeting	Reference to Chatbot Action Book Meeting.
`chatbotActionSendForm`	chatbotActionSendForm	Reference to Chatbot Action Send Form.
`chatbotActionContactAgent`	chatbotActionContactAgent	Reference to Chatbot Action Contact Agent.
`chatbotActionSendCannedQuickReply`	chatbotActionSendCannedQuickReply	Reference to Chatbot Action Send Canned Quick Reply.
`chatbotActionSetVariableValue`	chatbotActionSetVariableValue	Reference to Chatbot Action Set Variable Value.
`chatbotActionGoToIntent`	chatbotActionGoToIntent	Reference to Chatbot Action Go To Intent.
`chatbotActionLeaveChat`	chatbotActionLeaveChat	Reference to Chatbot Action Leave Chat.
`chatbotActionSendNumericMenu`	chatbotActionSendNumericMenu	Reference to Chatbot Action Send Numberic Menu.
`chatbotActionChangeAssignee`	chatbotActionChangeAssignee	Reference to Chatbot Action Change Assignee.
`chatbotActionCondition`	chatbotActionCondition	Reference to Chatbot Action Condition.
`chatbotActionTransferZendeskChat`	chatbotActionTransferZendeskChat	Reference to Chatbot Action Transfer Zendesk Chat.
`chatbotActionSalesforceCreateRecord`	chatbotActionSalesforceCreateRecord	Reference to Chatbot Action Salesforce Create Record.
`chatbotActionSalesforceFindRecord`	chatbotActionSalesforceFindRecord	Reference to Chatbot Action Salesforce Find Record.
`chatbotActionSalesforceFindRecordBySoql`	chatbotActionSalesforceFindRecordBySoql	Reference to Chatbot Action Salesforce Find Record By Soql.
`chatbotActionDynamics365CreateRecord`	chatbotActionDynamics365CreateRecord	Reference to Chatbot Action Dynamics 365 Create Record.
`chatbotActionDynamics365FindRecord`	chatbotActionDynamics365FindRecord	Reference to Chatbot Action Dynamics 365 Find Record.
`chatbotActionDynamics365FindRecordByFetchXml`	chatbotActionDynamics365FindRecordByFetchXml	Reference to Chatbot Action Dynamics 365 Find Record By FetchXml.

Chatbot Action Start JSON Format:

Name	Type	Description
`chatbotActionId`	guid	Id of the chatbot action.
`nextActionId`	guid	Id of the next chatbot action.

Chatbot Action Collect Comment JSON Format:

Name	Type	Description
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`chatbotActionId`	guid	Id of the chatbot action.
`nextActionId`	guid	Id of the next chatbot action.
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`message`	string	Message text.

Chatbot Action Collect Company Name JSON Format:

Name	Type	Description
`chatbotActionId`	guid	Id of the chatbot action.
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`message`	string	Message text.
`nextActionId`	guid	Id of the next chatbot action.

Chatbot Action Collect Email JSON Format:

Name	Type	Description
`message`	string	Message text.
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`chatbotActionId`	guid	Id of the chatbot action.
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`nextActionId`	guid	Id of the next chatbot action.

Chatbot Action Collect Location JSON Format:

Name	Type	Description
`chatbotActionId`	guid	Id of the chatbot action.
`buttonText`	string	Text on the button.
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`message`	string	Message text.
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`successedActionId`	guid	Id of the action to go to when successfully get location info.
`failedActionId`	guid	Id of the action to go to when can not get location info.

Chatbot Action Collect Name JSON Format:

Name	Type	Description
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`chatbotActionId`	guid	Id of the chatbot action.
`message`	string	Message text.
`nextActionId`	guid	Id of the next chatbot action.

Chatbot Action Collect Phone Number JSON Format:

Name	Type	Description
`nextActionId`	guid	Id of the next chatbot action.
`chatbotActionId`	guid	Id of the chatbot action.
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`message`	string	Message text.
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.

Chatbot Action Collect Variable Data JSON Format:

Name	Type	Description
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`nextActionId`	guid	Id of the next chatbot action.
`variableName`	string	Can only contain letters and numbers.
`options`	string []	Only available when type is singleSelect or multipleSelect.
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`message`	string	Message text.
`type`	string	Allowed values are "checkbox", "integer", "date", "singleSelect", "textarea", "email", "decimal", "text", "multipleSelect", "time", "password".
`chatbotActionId`	guid	Id of the chatbot action.

Chatbot Action Go To Taskbot JSON Format:

Name	Type	Description
`taskbotId`	guid	Id of the taskbot.
`chatbotActionId`	guid	Id of the chatbot action.

Chatbot Action Quick Reply JSON Format:

Name	Type	Description
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`otherResponseToActionId`	guid	Id of other responset to action.
`chatbotActionId`	guid	Id of the chatbot action.
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`message`	string	Message text.
`chatbotActionQuickReplyOptions`	chatbotActionQuickReplyOptions[]	Reference to Chatbot Action Quick Reply Option.

Chatbot Action Quick Reply Option JSON Format:

Name	Type	Description
`order`	integer	Must be greater than or equal to 0.
`nextActionId`	guid	Id of the next chatbot action.
`chatbotActionId`	guid	Id of the chatbot action.
`id`	guid	Id of the chatbot action quick reply option.
`text`	string	Text of chatbot action quick reply option.

Chatbot Action Send Image JSON Format:

Name	Type	Description
`message`	string	Message text.
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`imageUrl`	string
`nextActionId`	guid	Id of the next chatbot action.
`image`	image	URL of the image.
`chatbotActionId`	guid	Id of the chatbot action.

Chatbot Action Send Message JSON Format:

Name	Type	Description
`nextActionId`	guid	Id of the next chatbot action.
`chatbotActionId`	guid	Id of the chatbot action.
`variants`	string []	Variants of the chatbot action send message.
`message`	string	Message text.
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`chatbotActionSendMessageLinks`	chatbotActionSendMessageLinks[]	Reference to Chatbot Action Send Message Link.

Chatbot Action Send Message Link JSON Format:

Name	Type	Description
`id`	guid	Id of the chatbot action send message link.
`buttonText`	string	Text displaied on the link.
`type`	string	Allowed values are "webview", "intent", "webpage".
`openIn`	string	Allowed values are "sideWindow", "newWindow", "currentWindow".
`intentId`	guid	Id of the intent.
`url`	string	URL of the link, only available when type is Link or Webview.
`chatbotActionId`	guid	Id of the chatbot action.
`openStyle`	string	Allowed values are "compact", "tall", "full".
`order`	integer	Must be greater than or equal to 0, ascending order.

Chatbot Action Send Video JSON Format:

Name	Type	Description
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`message`	string	Message text.
`chatbotActionId`	guid	Id of the chatbot action.
`nextActionId`	guid	Id of the next chatbot action.
`videoUrl`	string	URL of the video.

Chatbot Action SSO Login Button JSON Format:

Name	Type	Description
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`successedActionId`	guid	Id of the successed action.
`message`	string	Message text.
`failedActionId`	guid	Id of the failed action.
`chatbotActionId`	guid	Id of the chatbot action.
`loginButtonText`	string	Text on Login button.

Chatbot Action Transfer Chat JSON Format:

Name	Type	Description
`transferTo`	guid	Transfer to agent, department or routing rules.
`whenAgentOfflineToActionId`	guid	Id of when agent offline to action.
`type`	string	Allowed values are "transferToAgent", "transferToChatbot", "transferRoutingRules", "transferToDepartment".
`chatbotActionId`	guid	Id of the chatbot action.

Chatbot Action Webhook JSON Format:

Name	Type	Description
`ifSendChatTranscript`	bool	If send the chat transcript to 3rd party system.
`url`	string	URL of the webhook request.
`chatbotActionId`	guid	Id of the chatbot action.
`otherResponseToActionId`	guid	Id of the other response to action.
`additionalPostBody`	string	The additional post body of the request.
`chatbotActionWebhookHeaders`	chatbotActionWebhookHeaders[]	Reference to Chatbot Action Webhook Header.
`chatbotActionWebhookResponseCodeToActions`	chatbotActionWebhookResponseCodeToActions[]	Reference to Chatbot Action Webhook Response Code To Action.
`chatbotActionWebhookResponseToVariables`	chatbotActionWebhookResponseToVariables[]	Reference to Chatbot Action Webhook Response Code To Variable.

Chatbot Action Webhook Header JSON Format:

Name	Type	Description
`value`	string	Value of the chatbot action webhook header.
`id`	guid	Id of the chatbot action webhook header.
`order`	integer	Must be greater than or equal to 0, ascending order.
`key`	string	Key of the chatbot action webhook header.
`chatbotActionId`	guid	Id of the chatbot action.

Chatbot Action Webhook Response Code To Action JSON Format:

Name	Type	Description
`responseCode`	string	Response code of the chatbot action webhook.
`nextActionId`	guid	Id of the next chatbot action.
`order`	integer	Must be greater than or equal to 0.
`id`	guid	Id of the chatbot action webhook response code to action.
`chatbotActionId`	guid	Id of the chatbot action.

Chatbot Action Webhook Response Code To Variable JSON Format:

Name	Type	Description
`chatbotActionId`	guid	Id of the chatbot action.
`order`	integer	Must be greater than or equal to 0.
`id`	guid	Id of the chatbot action webhook response to variable.
`responseKey`	string	Key of the response.
`variableName`	string	Name of the variable.

Chatbot Action Send Email JSON Format:

Name	Type	Description
`to`	string	The email to address. Use commas if there are multiple emails.
`subject`	string	Email subject.
`chatbotActionId`	guid	Id of the chatbot action.
`cc`	string	The email CCs. Use commas if there are multiple emails.
`content`	string	Email content.
`nextActionId`	guid	Id of the next chatbot action.

Chatbot Action Book Meeting JSON Format:

Name	Type	Description
`failedActionId`	guid	Id of the action to go to when book meeting failed.
`calendlyEventTypeUri`	string	URL of the calendly event type.
`chatbotActionId`	guid	Id of the chatbot action.
`successedActionId`	guid	Id of the action to go to when book meeting successed.
`integrationCalendlyId`	guid	Id of the integration calendly.

Chatbot Action Send Form JSON Format:

Name	Type	Description
`title`	string	Title of the form.
`message`	string	Message text.
`chatbotActionId`	guid	Id of the chatbot action.
`successedActionId`	guid	Id of the action to go to when send a form successed.
`isConfirmationRequired`	bool	Whether confirm required or not.
`submitButtonText`	string	Text on submit button.
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`confirmButtonText`	string	Text on confirm button.
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.
`cancelButtonText`	string	Text on cancel button.
`failedActionId`	guid	Id of the action to go to when send a form failed.
`chatbotActionSendFormFields`	chatbotActionSendFormFields[]	Reference to Chatbot Action Send Form Field.

Chatbot Action Send Form Field JSON Format:

Name	Type	Description
`options`	string []	Options of form field, only avaiable when field type is "single select" or "multiple select".
`type`	string	Allowed values are "checkbox", "integer", "date", "singleSelect", "textarea", "email", "decimal", "text", "multipleSelect", "time", "password".
`chatbotActionId`	guid	Id of the chatbot action.
`entityId`	guid	Id of the chatbot entity.
`variableName`	string	Name of the variable.
`ifPrebuiltEntity`	bool	Whether the entity is prebuilt or not.
`isMasked`	bool	Whether the field is masked or not.
`isRequired`	bool	Whether the field is required or not.
`name`	string	Field name.
`id`	guid	Id of the chatbot action send form.
`order`	integer	Must be greater than or equal to 0.
`prebuiltEntityId`	guid	Id of the prebuilt entity.

Chatbot Action Contact Agent JSON Format:

Name	Type	Description
`message`	string	Message text.
`optionTextWhenAgentOffline`	string	Option text when agent offline.
`chatbotActionId`	guid	Id of the chatbot action.
`optionTextWhenAgentOnline`	string	Option text when agent online.
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.

Chatbot Action Send Canned Quick Reply JSON Format:

Name	Type	Description
`cannedQuickReplyId`	guid	Id of the canned quick reply.
`chatbotActionId`	guid	Id of the chatbot action.
`message`	string	Message text.
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`anyOtherResponseActionId`	guid	Id of the any other response action.
`typingDelay`	float	TypingDelay is only available when channel is Live Chat. The typing delay in seconds before this message is shown in chat window.

Chatbot Action Set Variable Value JSON Format:

Name	Type	Description
`fieldId`	guid	Id of the field.
`value`	string	Variable value.
`customVariableId`	guid	Id of the custom variable.
`nextActionId`	guid	Id of the next chatbot action.
`ticketingFieldId`	guid	Id of the ticketing field.
`variable`	string
`chatbotActionId`	guid	Id of the chatbot action.
`saveToType`	string	Allowed values are "customVariable", "ticketingField", "variable", "preChatFormField".
`customVariable`	customVariable	Reference to Custom Variable.
`ticketingField`	ticketingField	Reference to Ticketing_Field.
`ticketingField`	ticketingField	Reference to Ticketing_Field.

Chatbot Action Go To Intent JSON Format:

Name	Type	Description
`intentId`	guid	Id of the intent.
`chatbotActionId`	guid	Id of the chatbot action.

Chatbot Action Leave Chat JSON Format:

Name	Type	Description
`chatbotActionId`	guid	Id of the chatbot action.

Chatbot Action Send Numberic Menu JSON Format:

Name	Type	Description
`isInputAreaEnabled`	bool	Whether the input area is enabled or not.
`chatbotActionId`	guid	Id of the chatbot action.
`otherResponseToActionId`	guid	Id of the other response to action.
`message`	string	Message text.
`chatbotActionSendNumericMenuOptions`	chatbotActionSendNumericMenuOptions[]	Reference to Chatbot Action Send Numberic Menu Option.

Chatbot Action Send Numberic Menu Option JSON Format:

Name	Type	Description
`nextActionId`	guid	Id of the next chatbot action.
`id`	guid	Id of the chatbot action send numeric menu option.
`key`	string	Key of the option.
`chatbotActionId`	guid	Id of the chatbot action.
`order`	integer	Must be greater than or equal to 0.
`text`	string	Text of the option.

Chatbot Action Change Assignee JSON Format:

Name	Type	Description
`whenAgentOfflineToActionId`	guid	Id of the when agent offline to action.
`type`	string	Allowed values are "transferRoutingRules", "transferToAgent", "transferToDepartment".
`chatbotActionId`	guid	Id of the chatbot action.
`transferTo`	guid	Id of the transfer to.

Chatbot Action Condition JSON Format:

Name	Type	Description
`chatbotActionId`	guid	Id of the chatbot action.
`otherCaseActionId`	guid	Id of the other case action.
`chatbotActionConditionCases`	chatbotActionConditionCases[]	Reference to Chatbot Action Condition Case.

Chatbot Action Condition Case JSON Format:

Name	Type	Description
`order`	integer	Must be greater than or equal to 0.
`id`	guid	Id of the chatbot action condition case.
`logicalExpression`	string	Logical expression.
`goToActionId`	guid	Id of the chatbot action to go to.
`chatbotActionId`	guid	Id of the chatbot action.
`conditionExpressionType`	string	Allowed values are "all", "any", "logicalExpression".
`chatbotActionConditionCaseConditions`	chatbotActionConditionCaseConditions[]	Reference to Chatbot Action Condition Case Condition.

Chatbot Action Condition Case Condition JSON Format:

Name	Type	Description
`order`	integer	Must be greater than or equal to 0.
`operator`	string	Operation of the condition.Allowed values are "is", "isNot", "contains", "notContains", "regularExpression", "isLessThan", "isMoreThan", "isOneOf", "isNotIn", "isEmpty", "isAfter", "isBefore", "isNotEmpty".
`value`	string	Value of the field name.
`chatbotActionConditionCaseId`	guid	Id of the chatbot action condition case.
`id`	guid	Id of the chatbot action condition case condition.
`fieldName`	string	Field name.

Endpoint

Get a single Chatbot No Answer Message

GET bot/chatbotNoAnswerMessages/{id}

Parameters:

Name	Type	In	Required	Description
`include`	string	query	no	Allowed value is "chatbotResponse".

Response:

Chatbot No Answer Message

Example

Sample Request:

curl https://api15.comm100.io/v4/bot/chatbotNoAnswerMessages/574379a3-c172-4e24-87ee-8a2879783d77 \

-X 'GET' \

-H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

Get the list of Chatbot No Answer Messages

GET bot/chatbots/{id}/chatbotNoAnswerMessages

Parameters:

Name	Type	In	Required	Description
`chatbotId`	guid	query	yes	Id of the chatbot.
`include`	string	query	no	Allowed value is "chatbotResponse".

Response:

An array of Chatbot No Answer Message

Example

Sample Request:

curl https://api15.comm100.io/v4/bot/chatbots/574379a3-c172-4e24-87ee-8a2879783d77/chatbotNoAnswerMessages \

-X 'GET' \

-H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 200 OK

Create a new Chatbot No Answer Message

POST bot/chatbotNoAnswerMessages

Parameters:

Name	Type	In	Required	Description
`chatbotId`	guid	body	yes	Id of the chatbot.
`channelId`	string	body	yes	Channel: Live Chat, Facebook Messenger, Twitter Direct Message, WeChat, WhatsApp, SMS.
`chatbotResponseId`	guid	body	no	Id of the chatbotResponse.
`chatbotResponse`	chatbotResponse	body	no	Reference to Chatbot Response.

Response:

Chatbot No Answer Message

Example

Sample Request:

curl https://api15.comm100.io/v4/bot/chatbotNoAnswerMessages \

-X 'POST' \

-H 'Authorization: Bearer {access_token}' \

-H 'Content-Type: application/json' \

-D '{"chatbotId":"e8bf0d25-eed6-4a46-a417-318e15019609","channelId":"Live Chat","chatbotResponseId":"e8bf0d25-eed6-4a46-a417-318e15019609","chatbotResponse":{"chatbotActions":[{"xPosition":50,"yPosition":50,"type":"chatbotActionStart","chatbotActionSalesforceFindRecordBySoql":{"soql":"","failedActionId":"b6ea3792-79da-4a1b-901b-30b4d1621d47","successedActionId":"b6ea3792-79da-4a1b-901b-30b4d1621d47","chatbotActionSalesforceFindRecordFieldBySoqls":[{"fieldName":"","saveToVariable":""}]},"chatbotActionTransferChat":{"transferTo":"87AD4BE9-89F5-4E57-AE9E-2D5FEE8ED3E5","whenAgentOfflineToActionId":"00000000-0000-0000-0000-000000000000","type":"transferToAgent"},"chatbotActionSendMessage":{"nextActionId":"00000000-0000-0000-0000-000000000000","variants":[""],"message":"Hi there! I'm a chatbot, here to help answer your questions.","typingDelay":0.0,"chatbotActionSendMessageLinks":[{"buttonText":"twitter","type":"webview","openIn":"sideWindow","intentId":"00000000-0000-0000-0000-000000000000","url":"https://www.baidu.com","openStyle":"compact","order":0}]},"chatbotActionCollectPhoneNumber":{"nextActionId":"AA310D7E-24AB-422E-8976-B83336700527","isInputAreaEnabled":true,"message":"What's your phone number?","typingDelay":1.0},"chatbotActionSalesforceCreateRecord":{"saveRecordIdToVariable":"","nextActionId":"b6ea3792-79da-4a1b-901b-30b4d1621d47","ifUpdateDuplicatedRecord":true,"object":"","chatbotActionSalesforceCreateRecordFields":[{"fieldValue":"","fieldName":""}]},"chatbotActionCollectName":{"isInputAreaEnabled":true,"typingDelay":1.0,"message":"What's your name?","nextActionId":"00000000-0000-0000-0000-000000000000"},"chatbotActionWebhook":{"ifSendChatTranscript":false,"url":"www.baidu.com","otherResponseToActionId":"00000000-0000-0000-0000-000000000000","additionalPostBody":"","chatbotActionWebhookResponseToVariables":[{"order":0,"responseKey":"fdafa","variableName":"2342432432132131"}],"chatbotActionWebhookHeaders":[{"value":"v1","order":0,"key":"k1"}],"chatbotActionWebhookResponseCodeToActions":[{"responseCode":"200","nextActionId":"00000000-0000-0000-0000-000000000000","order":0}]},"chatbotActionGoToTaskbot":{"taskbotId":"F198799B-F8DE-40B4-94A9-004848BE0918"},"chatbotActionSendCannedQuickReply":{"cannedQuickReplyId":"D62DE3F6-A55E-4AB2-9DA3-2AF33849306D","message":"","isInputAreaEnabled":true,"anyOtherResponseActionId":"00000000-0000-0000-0000-000000000000","typingDelay":0.0},"chatbotActionSendImage":{"message":"","typingDelay":0.0,"imageUrl":"","nextActionId":"CC5AF23C-CCA4-4D2D-B25A-4BF891275F30","image":""},"chatbotActionGoToIntent":{"intentId":"4C36FC4D-9CEC-4AB4-9F00-8D8B20EA47A8"},"chatbotActionDynamics365FindRecord":{"successedActionId":"b6ea3792-79da-4a1b-901b-30b4d1621d47","searchValue":"","fieldToSearchBy":"","entitySetName":"","failedActionId":"b6ea3792-79da-4a1b-901b-30b4d1621d47","entity":"","chatbotActionDynamics365FindRecordFields":[{"saveToVariable":"","fieldName":""}]},"chatbotActionSSOLoginButton":{"typingDelay":0.0,"isInputAreaEnabled":true,"successedActionId":"03DF237A-7F5F-45A8-A44C-042CD9D85E0C","message":"signin message sso","failedActionId":"00000000-0000-0000-0000-000000000000","loginButtonText":"signin-text sso"},"chatbotActionLeaveChat":{},"chatbotActionSendVideo":{"typingDelay":0.0,"message":"","nextActionId":"00000000-0000-0000-0000-000000000000","videoUrl":"https://www.youtube.com/watch?v=0XYWpraTgaY"},"chatbotActionCollectEmail":{"message":"What's your email?","typingDelay":1.0,"isInputAreaEnabled":false,"nextActionId":"478EE923-458A-4EAA-A698-98DDB64DCF19"},"chatbotActionCondition":{"otherCaseActionId":"00000000-0000-0000-0000-000000000000","chatbotActionConditionCases":[{"order":0,"logicalExpression":"","goToActionId":"00000000-0000-0000-0000-000000000000","conditionExpressionType":"all","chatbotActionConditionCaseConditions":[{"order":0,"operator":"is","value":"fdsfsdaf","fieldName":"{!Variable.Name}"}]}]},"chatbotActionBookMeeting":{"failedActionId":"00000000-0000-0000-0000-000000000000","calendlyEventTypeUri":"http://localhost/event_types/15","successedActionId":"00000000-0000-0000-0000-000000000000","integrationCalendlyId":"7E8DFDA2-2117-4796-93D0-8A51047CE1BC"},"chatbotActionSendForm":{"title":"Via a Form title","message":"Via a Form","successedActionId":"32A2B481-DC43-47B4-9B12-60E128347B16","isConfirmationRequired":false,"submitButtonText":"Text on the Submit Button in the Form: Submit","isInputAreaEnabled":true,"confirmButtonText":"Text on the Confirm Button in the Form: Confirm","typingDelay":0.0,"cancelButtonText":"Text on the Cancel Button in the Form: Cancel","failedActionId":"00000000-0000-0000-0000-000000000000","chatbotActionSendFormFields":[{"options":[""],"type":"text","entityId":"00000000-0000-0000-0000-000000000000","variableName":"","ifPrebuiltEntity":true,"isMasked":true,"isRequired":true,"name":"test","order":0,"prebuiltEntityId":"00000000-0000-0000-0000-000000000000"}]},"chatbotActionSendNumericMenu":{"isInputAreaEnabled":true,"otherResponseToActionId":"00000000-0000-0000-0000-000000000000","message":"hello","chatbotActionSendNumericMenuOptions":[{"nextActionId":"C8A26362-6823-4497-89B3-B54B06B2379A","key":"3","order":0,"text":"test"}]},"chatbotActionCollectVariableData":{"typingDelay":1.0,"nextActionId":"18DAA6C1-7468-471D-BB30-E7AE0BE09FFC","variableName":"text","options":[],"isInputAreaEnabled":false,"message":"text","type":"text"},"chatbotActionSetVariableValue":{"fieldId":"00000000-0000-0000-0000-000000000000","value":"1111","customVariableId":"6B2D7C50-300B-4708-B913-086BE822F368","nextActionId":"6F7ED3FD-5C77-4512-AA8B-F5F452575656","ticketingFieldId":"110499d0-5a3e-469f-b8de-9a34e99092b0","variable":"","saveToType":"customVariable"},"chatbotActionDynamics365FindRecordByFetchXml":{"entitySetName":"","fetchXml":"","entity":"","successedActionId":"b6ea3792-79da-4a1b-901b-30b4d1621d47","failedActionId":"b6ea3792-79da-4a1b-901b-30b4d1621d47","chatbotActionDynamics365FindRecordFieldByFetchXmls":[{"saveToVariable":"","fieldName":""}]},"chatbotActionSendEmail":{"to":"Simon","subject":"API Test","cc":"jansemain","content":"Delete","nextActionId":"60F2F597-5674-41D8-BBFD-0AEAAF787837"},"chatbotActionCollectComment":{"typingDelay":1.0,"nextActionId":"00000000-0000-0000-0000-000000000000","isInputAreaEnabled":false,"message":"What's your comment?"},"chatbotActionChangeAssignee":{"whenAgentOfflineToActionId":"00000000-0000-0000-0000-000000000000","type":"transferToAgent","transferTo":"6CC96F38-5FE2-448C-AFBB-3F3D109CF022"},"chatbotActionCollectCompanyName":{"isInputAreaEnabled":false,"typingDelay":1.0,"message":"What's your company name?","nextActionId":"478EE923-458A-4EAA-A698-98DDB64DCF19"},"chatbotActionTransferZendeskChat":{"transferTo":"","type":"","whenAgentOfflineToActionId":"b6ea3792-79da-4a1b-901b-30b4d1621d47"},"chatbotActionStart":{"nextActionId":"ea5369ae-b5cf-4bfa-a5fa-9dac234cf4c5"},"chatbotActionCollectLocation":{"buttonText":"Text on the Send Location Button: Send Location","isInputAreaEnabled":true,"message":"What's your email?","typingDelay":1.0,"successedActionId":"D4247757-441E-44E7-AA0A-8197FE123B28","failedActionId":"00000000-0000-0000-0000-000000000000"},"chatbotActionSalesforceFindRecord":{"fieldToSearchBy":"","object":"","failedActionId":"b6ea3792-79da-4a1b-901b-30b4d1621d47","searchValue":"","successedActionId":"b6ea3792-79da-4a1b-901b-30b4d1621d47","chatbotActionSalesforceFindRecordFields":[{"saveToVariable":"","fieldName":""}]},"chatbotActionDynamics365CreateRecord":{"ifUpdateDuplicatedRecord":true,"saveRecordIdToVariable":"","nextActionId":"b6ea3792-79da-4a1b-901b-30b4d1621d47","entity":"","entitySetName":"","chatbotActionDynamics365CreateRecordFields":[{"fieldName":"","fieldValue":""}]},"chatbotActionContactAgent":{"message":"I'm sorry, I haven't been trained to answer that question yet! Try asking me a different question, or use the button below to connect with a live agent.","optionTextWhenAgentOffline":"Chat with Live Agent","optionTextWhenAgentOnline":"Chat with Live Agent","typingDelay":0.0},"chatbotActionQuickReply":{"typingDelay":0.0,"otherResponseToActionId":"00000000-0000-0000-0000-000000000000","isInputAreaEnabled":true,"message":"custom qp-have message","chatbotActionQuickReplyOptions":[{"order":0,"nextActionId":"177C7AE7-B792-420C-82D3-563564B8647D","text":"goto taskbot "}]}}]}}'

Response:

HTTP/1.1 201 Created

Update the Chatbot No Answer Message

PUT bot/chatbotNoAnswerMessages/{id}

Parameters:

Name	Type	In	Required	Description
`chatbotId`	guid	body	yes	Id of the chatbot.
`channelId`	string	body	yes	Channel: Live Chat, Facebook Messenger, Twitter Direct Message, WeChat, WhatsApp, SMS.
`chatbotResponseId`	guid	body	no	Id of the chatbotResponse.
`chatbotResponse`	chatbotResponse	body	no	Reference to Chatbot Response.

Response:

Chatbot No Answer Message

Example

Sample Request:

curl https://api15.comm100.io/v4/bot/chatbotNoAnswerMessages/574379a3-c172-4e24-87ee-8a2879783d77 \

-X 'PUT' \

-H 'Authorization: Bearer {access_token}' \

-H 'Content-Type: application/json' \

Response:

HTTP/1.1 200 OK

Remove the Chatbot No Answer Message

DELETE bot/chatbotNoAnswerMessages/{id}

Parameters:

No Parameters

Response:

No Content

Example

Sample Request:

curl https://api15.comm100.io/v4/bot/chatbotNoAnswerMessages/574379a3-c172-4e24-87ee-8a2879783d77 \

-X 'DELETE' \

-H 'Authorization: Bearer {access_token}' \

Response:

HTTP/1.1 204 No Content